Section 5 · 10 min
Responding From Your Phone
Jira Cloud mobile for responders
Mobile is where most out-of-hours response starts. The important thing is knowing what mobile is good for, and when to move to a laptop.
Mobile path
Notification → Open Jira Cloud mobile → Alert → Acknowledge → Triage
- Push Notification
- Open Jira Mobile
- Review Alert
- Acknowledge
- Triage
- Continue on mobile — or move to desktop
Where to find the new app
Apple iOS devices
Jira Cloud mobile
Install the Jira Cloud app from the App Store, sign in with your Atlassian account, allow push notifications and keep the JSM/OG vCard on the same phone.
Download on the App Store
Android devices
Jira Cloud mobile
Install the Jira Cloud app from Google Play, sign in with your Atlassian account, allow push notifications and keep the JSM/OG vCard on the same phone.
Download on Google Play
Good on mobile vs better on desktop
Good on mobile
- Receive notifications
- Read the alert
- Acknowledge
- Add a quick note
- See who else is involved
- Triage and decide next steps
Better on desktop
- Deep investigation
- Reviewing extensive technical detail
- Coordinating a complex incident
- Writing detailed communications
- Reviewing many related alerts at once
Mobile is genuinely useful for immediate response and triage. It is not the place to run a long, multi-team investigation.
Key Concept 5
Acknowledge fast from mobile. Investigate properly from desktop.
Set this up before you need it
Install Jira Cloud mobile, sign in, allow push notifications and confirm you can open an alert...long before your first on-call shift after cutover.
Live demo
- Receive a push notification
- Open the alert on mobile
- Read the operational context
- Acknowledge
- Add a note
- Hand off to desktop