Section 2 · 10 min
Where Do I Go in JSM?
It's 2:00 AM. My phone just alerted me. Where do I go?
The goal of this section is simple: you should be comfortable finding your operational work without hunting for it.
The 2 AM path
Notification → Open Jira / JSM → Alert → Review operational context
- Notification
- Open Jira / JSM
- Alert
- Review operational context
Your operational workspace
These are the areas responders use day to day. Configuration screens are out of scope and available only to the JSM admins at AP
Operations
The operational home for alerts, on-call and incidents inside Jira Service Management.
Alerts
Where signals land. Filter to your team's alerts, or the ones assigned to you.
My / team alerts
Use the saved or filtered views to separate what you own from everything else that is firing.
Teams
Who owns the response for a given service, and who is currently carrying the pager.
On-Call
Who is on-call right now, when your rotation starts and ends, and who is next.
Incidents
The coordination record when something needs a broader, managed response.
Services
What business or technical capability an alert or incident is actually affecting.
Alert anatomy
Select any element of the alert to see why it matters to you as a responder.
Why this matters to me
Alert title
Your first read on what happened. If the title is unclear, go straight to the description and extra properties.
Key Concept 1
The notification tells you work exists. The alert is where you work it.
Live demo
- Open an alert
- Find priority
- Find team
- Identify assignee
- Find description
- Show extra properties
- Show notes / activity
- Show responders
- Show affected service
Bookmark your own "Home" or Start page in JSM.
Pick the alert view you will actually live in, your team's alerts, or the ones assigned to you are some good options. This lets you access the views directly instead of having to navigate from scratch each time.